Thanks for the great service provided to a first time buyer. Starting from a process which seemed very confusing, a large majority of information was well explained and made home buying a much easier task, and especially without pressure, which I did receive from other realtors as I looked for my first home.
The process seemed smooth and acceptable to all parties, and resulted in a decent sale for all interested with a minimum of fuss. I definitely believe charging lower fees, offering cash back, and your business style puts your company ahead of other realtors.